Return & Refund Policy:

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Return Policy

• Products can be returned only if buyer has sizing issues or the arrived product has any manufacturing defect.
• Buyer are requested to take pictures of the defective part/product and immediately mail them to support@zeusmotorcyclegear.com or call the customer support line on +91-7981339374
• Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
• Once your return is received and inspected by Zeus (usually within 48 hours of receipt), one of our customer representative will get in touch with and guide you on the further process.
  
• For payments made using credit cards, debit cards or  wire transfer payments, all refunds will be issued to store credit i.e  to your Zeus account. Note that, shipping cost cannot be refunded as the logistics company does not refund the amount to us. 
• You are responsible for all shipping costs associated with getting your order back to our Hyderabad warehouse.
• Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our customer care representative if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
• Items should not be shipped back to the us without receiving a RA (Return Authorization) code issued by us. Any product returned by buyer without an RA will be rejected.
• Returns and Warranties for purchases made online are not accepted at any of the Zeus authorized dealer stores.

Return Shipping Options

• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment. If your product is lost by your carrier in transit, then we will not be help responsible for the same.
• All shipments must be made prepaid; packages shipped COD will be rejected.
• Any Refused, Undelivered, or Abandoned package will be subject to a deduction of the original shipping cost plus Rs.150/- packaging fee.

Exchanges

• Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
• You are still responsible for return shipping costs on your original order back to us.

Used or Damaged Merchandise

• Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
• Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
• Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
• Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

• Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
• Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
• Any Tool or Chemical that has been opened or seal broken is non-returnable.
• Open box items for which the packaging has been destroyed are not returnable.

International Returns

• International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Defects

• Each manufacturer has its own warranty policy. Zeus will assist customers with their warranty however Zeus does not provide any direct warranty on brands for which Zeus re-sells them.
• Each item undergoes a quality check bfore they are been shipped to the customer. Zeus does not take the responsibility of any product getting damaged during transit. 
• Customers are advised not to accept packages received in tampered or torn condition and simply reject them. 

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly. 
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Warranty Returns

Damaged Goods

• Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier ( FedEx, DTDC, Bluedart). We will assist our customers in these claims in the best possible way but cannot gurantee for a 100% claim. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Purchasing under Discounts, Promotional Sale and Annual Sale

• No exchange, returns or refunds are allowed under the annual or promotional sales. Customer needs to ensure that a right size and product Is selected while purchasing products on the sales. 
• We recommend to check with our support team on the availability of stock and clarification on sizes

Purchases made using Bajaj Finance or EMI:

• No refunds or cancellations are allowed for products purchased under Bajaj Finance Scheme OR using EMI options. 
• Product can be swapped with any other product of the same value after a 12% deduction of the original order and shipping charges. 
• Any additional charges incurred during this exchange process will purely be borne by the customer and not by the company whatsoever

Returns Process

• You can request a return authorization number (RA#) by sending a mail on support@zeusmotorcyclegear.com or by calling one of our service reps at +91- 7981339374.Make sure you are mentioning the reason for returnning the item.
• Please print your Return Authorization form and include it with each shipment back to Zeus. You have 3 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.
• Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container.
• If your product arrives us in condition which does not follow the above mentioned instructions, then your return will be rejected straight away and returned back to you.

Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

ZEUS MOTORCYCLE GEAR

Plot 506, G1, Vivin Towers

100 Ft. Road, Opp. YSR Statue

Ayyappa Society, Madhapur

Hyderabad, Telangana-500081

Phone : 7981339374

Please retain your return tracking information. Zeus is not responsible for packages lost during return shipment. 

Questions / Concerns

If anything is unclear or if you have a special circumstance, give us a shout!

We can be reached by phone at +91-7981339374 (Mon-Sat, 11am-7pm)